Return Policy

RETURN POLICY

Return Terms

At tanners shoes, we want you to love your outdoor furniture. If for any reason you’re not completely satisfied, you can return your purchase easily and for free.

1. Return Period

You may return any item for any reason within 60 calendar days of receiving your order.

2. Condition of Returns

We ask that returned items are in reasonable condition. While we don’t require items to be unused or in original packaging, please handle products carefully to ensure they can be resold or donated.

3. How to Return an Item

To start a return, simply contact us at:

Email: info@tanners-shoe.com

We’ll provide you with a free return shipping label and easy instructions.

4. Return Shipping

Return shipping is completely free. Use the prepaid shipping label we provide to send your item back to us. We recommend using the label and packaging instructions we send to avoid any issues.

5. Faulty or Damaged Items

If your item arrives faulty or damaged, please notify us within 14 days of delivery. We will prioritise a replacement, repair, or refund at no cost to you.

6. Refund Process

Once we receive and inspect your return, we’ll process your refund within 7 working days. Refunds will be made to your original payment method.

7. Exchanges

If you’d like to exchange an item, please return the original item using our free returns process, then place a new order for your preferred product.

8. Contact Us

If you have any questions or need assistance, reach out anytime:

Email: info@tanners-shoe.com